Privacy Policy

1. Who We Are

DreamScale is an entrepreneurship-focused SaaS platform designed to help entrepreneurs build and scale businesses. We are based in South Africa and operate through our website at dreamscale.co.za.

2. Information We Collect

We collect personal information that you voluntarily provide when you register, use our services, or contact us. The types of information we collect include:

• Personal Information: Name, email address, phone number
• Login Details: Username, password (encrypted), and authentication credentials
• Payment Information: Payment details are processed securely through third-party payment processors. We do not store your full payment card information.
• Usage Data: IP address, browser type and version, device information, pages visited, time spent on pages, and other usage statistics
• Communication Data: Messages, feedback, and other communications you send to us

3. How We Use Your Information

We use the information we collect to:

• Provide and Improve Our Services: To operate, maintain, and improve our platform, including step-by-step guidance, resource mapping, and business education
• Customer Support: To respond to your inquiries, provide technical support, and assist with your account
• Payments: To process transactions and manage billing through secure third-party payment processors
• Communication: To send you service updates, newsletters, marketing communications (with your consent), and important notices about your account
• Analytics: To analyze usage patterns, improve user experience, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Sharing

We may share your information with the following parties:

• Hosting Providers: We use cloud hosting services to store and process your data securely
• Payment Processors: Third-party payment processors handle payment transactions securely
• Analytics Tools: We use analytics services (such as Google Analytics) to understand how our platform is used
• Service Providers: We may share data with trusted service providers who assist in operating our platform, subject to confidentiality agreements
• Legal Requirements: We may disclose information if required by law, court order, or government regulation

We do not sell your personal information to third parties for marketing purposes.

5. Data Protection

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You use our services at your own risk.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal and contractual obligations
• Opt-out of Marketing: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us
• Data Portability: You can request a copy of your data in a structured, machine-readable format
• Objection: You can object to certain processing of your personal information

To exercise these rights, please contact us using the contact details provided below.

7. Compliance

We comply with applicable data protection laws, including:

• POPIA (Protection of Personal Information Act): South Africa's data protection legislation
• GDPR (General Data Protection Regulation): For users located in the European Union

We are committed to protecting your privacy and handling your personal information in accordance with these regulations.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.